At OFF THE RAILS 2023, we’re committed to protecting our customers’ personal information and we
protect your personal information.
not to provide your personal information, we may not be able to provide our full range of services to
1. WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
Directly from you: We collect your personal information when you visit our shop, contact us via
telephone, email or post, interact with our social media platforms or submit an enquiry or a booking
through our website.
The main types of personal information that we collect from you include:
- Your name, address, age, email address, telephone number(s), postal address, medical
information and dietary requirements.
- Your personal travel requirements and preferences (including room configuration)
- Billing or purchase information
Third parties: We may collect personal information about you from third parties (including your
nominated travel agent or third party booking websites) if you have agreed to this.
Online payments: We use a PCI compliant payment gateway to ensure that your payment card
information is secure and encrypted. We do not receive or retain credit card information provided
through our payment portal. In the event of refunds, our payment gateway uses a token that enables
us to locate and action your refund however we cannot view your card details.
We use Google analytics to help us track traffic on our website. The Google Analytics program sends
a cookie, which is a small piece of text, from your browser to our website. This helps our website
remember information about your visit such as the IP address and domain name, the operating
system and browser to make easier for you to visit our website again and make it more useful to you.
2. HOW DO WE USE YOUR INFORMATION?
We only collect and use your personal information for purposes connected to our business and
services, such as:
- Managing and responding to enquiries
- Fulfilling your booking and providing a quality experience
- Testimonials and promotional materials (with your prior consent)
- Improving our customer service
- For any other purpose authorised by you or applicable privacy laws
If we propose to use your personal information for any purpose(s) other than described in this policy,
we will ask for your consent before doing so.
3. SHARING YOUR PERSONAL INFORMATION
We only share your personal information to the extent necessary to respond to your enquiries or to
complete your booking. This typically includes:
- Sharing your personal information with our local partners (including restaurants and activity
operators). We may share limited medical or dietary information with these parties if
necessary to safely provide their services.
- Local authorities if required by law.
Any third party products or services advertised or shown on our website are offered by independent
third parties and are subject to their own privacy policies. We are not responsible for the content or
activities of these sites.
We do not sell your personal information to any third party and we do not share your personal
information with any external market research companies.
4. OPTING OUT OF COMMUNICATIONS
You can change your mind about receiving newsletters or other communications from us, at any time
by unsubscribing or letting us know by return email.
5. PROTECTING YOUR INFORMATION
We take your privacy seriously. We maintain physical, electronic and procedural safeguards to protect
your personal information against loss, unauthorised access, unauthorised use, unauthorised
modification and other misuse as is reasonable in the circumstances to take. We use industry
standard firewalls and all information is restricted on a need to know basis to our employees and
authorised service providers.
Transmission of personal information over email is not secure and the submission of any information
to us via email is at your own risk.
6. HOW TO ACCESS AND UPDATE YOUR INFORMATION
We will do our best to keep your personal information up to date. If you would like to access your
information to correct any inaccuracies or request deletion (if your information is not required to be
retained by law or for our legitimate business purposes) please contact us at firstname.lastname@example.org.
We will ask you to verify your identity before we can disclose the information we hold.
We will provide this service free of charge except where doing so would require a disproportionate
email@example.com or by mail or at the following address:
OFF THE RAILS 2023
32 Charlemont Street
8. CHANGES TO THIS POLICY
We will update this policy from time to time to make sure we are complying with our legal obligations
and accurately describing how we collect, use and protect your information. We will display any policy
changes on our website along and you can request prior versions of this policy if you have any
questions or concerns.
Last updated: 1st December 2023