Terms and Conditions

Booking and Cancellation Policy

  1. A Deposit of NZ$250 per person is due to confirm booking.
  2. Balance of payment is due 60 Days prior to your tour departure date.
  3. Deposits are non-refundable within 60 Days of your tour departure date.
  4. Once your tour has commenced, there is no refund available for any portion due to any circumstance.
  5. If you advise cancellation prior to your tour departure date, the following refunds will apply:
        • More than 60 Days- Deposit refund less $100 booking and administration fee per person.
        • 14-60 Days if paid in full- Refund less the $250 deposit per person.
        • Within 14 Days- NO refund will be given.

     6. Payments made by direct deposit from a New Zealand account will attract no fees. A surcharge of 2% will     apply to credit card payments.

     7. Payments made by International Money Transfer(IMT) will attract fees at both ends of the transaction.

Travel Insurance

We strongly recommend clients arrange travel insurance, particularly to guard against loss of fares paid caused by any eventuality necessitating cancellation of a trip. It is recommended that all travelers take out insurance to prevent any loss due to unforeseeable circumstances.

Privacy

  1. Off The Rails 2023 will not share any credit card information with any third party or business for any reason.
  2. Consumer Data Privacy Policy: Off The Rails 2023 will not share any personal information with any third party without consent. However, in the unlikely event of an accident or medical emergency, your personal information may be supplied to medical or emergency services personal.

Route and Itinerary Changes

  1. All itinerary details and prices are subject to change at any time without notice.
  2. The operators reserve the right to alter, amend or cancel any tour should any situation demand.

Health and Fitness

To fully enjoy and benefit from your holiday, you should be in good health and physical and mental condition.For those booked on a tour, if you have any medical, physical or mental condition, you must disclose this to us.

Risk and Safety Declaration

Off The Rails 2023 finalise all tour arrangements upon the express condition that:

  1. By its very nature, adventure travel such as biking, can be challenging and demanding with a higher level of risk compared to conventional holidays, and involve potential exposure to injury or at worst even death.
  2. The additional dangers and risks associated with adventure travel such as this may include:
      • difficult and dangerous terrain.
      • extremes of weather, including sudden and unexpected changes in temperature.
      • remoteness from medical services.
      • remoteness from communications and evacuation difficulties in the event of illness or injury.

     3. We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We reserve the right to cancel any activity if we become concerned for any reason for your safety or any other person.

     4. You must follow our instructions and use any safety equipment provided at all times. For the above reasons  you accept the inherent and increased dangers and risks associated with the proposed adventure and the            accompanying risk of injury, death, or property damage or loss.

Image and Photos

You agree that your image or photo may be used without charge for, but not limited to, any promotional purpose, website or promotional presentations, unless you notify us that you do not wish to have your image used for these purposes.

Release and Discharge

Off The Rails 2023 finalise all tours arrangements upon the express condition that to the full extent permitted by the law, that they will not be liable for ANY claims of injury, accident causing death, loss or damage of property, loss of services, loss of profits or delay or irregularity which may be caused by reason of the weather, any defect in any vehicle or bicycle or through the acts of any Off The Rails 2023 employee or other companies, engaged in conveying  passengers or in carrying out the arrangements of the tours or any other situation which may arise.

It is understood that by paying the deposit, you have read and accept the Terms and Conditions as set out above.