OFF THE RAILS 2023

Terms and Conditions

Booking and Cancellation Policy

  1. A deposit of 25% of the total cost per person, is due to confirm your booking.
  2. Balance of payment is due 60 Days prior to tour departure date.
  3. Deposits are non-refundable within 60 Days of the tour departure date, unless Off The Rails has to cancel due to unforeseen circumstances, in which case a full refund will be given.
  4. Once your tour has commenced there is no refund available for any portion due to any circumstances.
  5. If you advise cancellation prior to your departure date, the following refunds will apply.
        • More than 60 Days-  Deposit refund less $100 booking and administration fee per person
        • 14-60 Days- If paid in full: Refund less the 25% deposit per person.
        • Within 14 Days- NO refund will be given.
  6. Payments made by direct deposit from a NZ account will attract no fees. A surcharge of 2% will apply to credit card payments in NZ, or whatever fees apply in your country of residence.
  7. Payments made by International Money Transfer (IMT) will attract fees at both ends of the transaction.

Travel Insurance

We strongly recommend clients arrange travel insurance, particularly to guard against loss of fares paid caused by the eventuality necessitating the cancellation of a trip. It is recommended that all travelers take insurance out to prevent any loss due to unforseeable circumstances.

Privacy

  1. Off The Rails 2023 will not share any credit card information with any third party or business for any reason.
  2. Consumer Data Privacy Policy: Off The Rails 2023 will not share personal information with any third party without consent. However, in the unlikely event of an accident or medical emergency, your personal information may be supplied to medical or emergency services personal.

Route and Intinerary

  1. All itinerary details and prices are subject to change at any time without notice.
  2. The operators reserve the right to alter, amend or cancel any tour should any situation demand.

Health and Fitness

To fully enjoy and benefit from your holiday you should be in good health and physical condition.

For any mountain biking tour, you need to be of at least an intermediate level of fitness and at least an intermediate skill level.

For those booked on a tour, if you have any medical, physical or mental condition, you must disclose this to us.

Risk and Safety Declaration

Off The Rails 2023 finalise all tour arrangements upon the express condition that:

  1. By its nature, adventure travel can be more challenging and demanding with a higher level of risk compared with conventional holidays, and involve potential exposure to injury or at worst, even death.
  2. The additional dangers and risks associated with adventure travel may include-
        • Difficult and dangerous terrain.
        • Extremes of weather, including sudden and unexpected changes in temperature.
        • Remoteness from medical services.
        • Remoteness from communications and evacuation difficulties in the event of illness or injury. 
  3. We reserve the right to withdraw any person who, in our opinion, is likely to endanger themselves or others. We reserve the right to cancel any activity if we become concerned fror any reason for your safety or any other person.
  4. You must follow our instructions and use any safety equipment provided at all times. For the above reasons you accept the inherent and increased dangers and risks associated with the proposed adventure and the accompanying risk of injury, death or property damage or loss.
  5. For mountain bike tours, intending participants must sign the Dangers and Safety Plan when paying their deposit.
  6. No landowner shall be responsible for any incident or accident to any rider or any property associated with any Off The Rails tour whilst on their property.

Images and Photos

You agree that your image or photo may be used without charge for, but not limited to, promotional purposes, website and promotional presentations, unless you notify us that you do not wish to have your image used for these purposes.

Release and Discharge

Off The Rails 2023 finalise all tour arrangements upon the express condition that to the extent permitted by the law, that they will not be liable for any claims of injury, loss, accident, property damage, loss of services, loss of profits, delay or irregularity which may be caused either by reason of weather or any defect in vehicle or bicycle, or through acts or faults of any Off The Rails 2023 employee, or other companies engaged in conveying passengers, or in carrying out the arrangements of the tours, or otherwise which may arise. 

It is understood that by paying the deposit, you have read and accept the Terms and Conditions as set out above.

Updated 20/8/2025